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privacy policies

www.dowahattem.com services and products are offered. Subject to the following terms and conditions. By using the Site, you agree to be bound by these Terms and Conditions. Please read it carefully.
 

Privacy
You should review our Privacy Policy to understand our privacy practices.
 

Evacuation Responsibilaty
Customers are responsible for settling all import fees and charges in their country. Customers are responsible for ensuring that the products they purchase do not violate any rules or laws in their country. Ownership of the Products passes to the customer once the Products have been shipped. Egyptian laws apply to all transactions, and any disputes will be settled in the Egyptian courts. You must be 18 years of age or older to place an order on our website.
 

Accepted Payment

Payment methods Visa, MasterCard, PayPal and Cash on Delivery are accepted at www.dowahattem.com.
 

Products shipped and delivered to your home
You can have your product delivered to your home via our shipping company. We deliver orders on normal working days, which are from Sunday to Thursday excluding Egyptian national holidays. Inaccurate order information, such as billing or shipping addresses, may cause delays. Products cannot be shipped to incomplete addresses. . Shipping is done by us within a week from the date of the request, while the date of arrival of the order is determined according to the dates of the international shipping companies.
 

Cancellation and Return of Orders
Any amount purchased online is non-refundable from the time your order is placed until the product is received and returned to us. If you are not completely satisfied with your purchase after receiving your item, we will gladly exchange or refund your purchase within 48 hours of the delivery date provided it is in perfect condition. For returns and exchanges, please send an email to dowahattem@yahoo.com
In the event that the Customer refuses to deliver an item for reasons other than that the item is incorrect, the Customer agrees to pay the round-trip freight charges incurred and specified in the invoice.
 
All claims for incorrect shipping/billing or return requests must be submitted on the same day of delivery. The value of the returned product does not include any shipping charges. A copy of the customer's purchase invoice must be attached to all returns. All items must be returned complete and in their original condition. All returns shipped are prepaid. The customer is responsible for all shipping and freight charges. We do not currently offer international returns or exchanges.
 

LICENSE AND ACCESS TO THE SITE
We grant you a limited, revocable license to access and use the Website personally as our customer. However, you are not allowed to: reproduce, duplicate, copy, sell or otherwise exploit the Website or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or any content other ("Website Content") for any commercial purpose, except as expressly provided; Use a robot, spider, data scraping or extraction tool or process to monitor, extract or copy Website content (excluding operating or using Internet "search engines", hit counters or similar technology); Use any meta tags, search terms, keywords, or the like that contain the Site name or trademarks used on the Site; engage in any activity that interferes with the Site or another user's ability to use the Site; modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the Website and the Services offered on the Website; or assist or encourage any third party to engage in any activity prohibited by these Terms of Use. Any use of the Site or Site Content not expressly authorized herein is prohibited and immediately terminates the license granted herein.
 

Electronic Communication
You agree to receive communications from us via email. You agree that all agreements, notices, disclosures and other communications we provide to you via email satisfy any legal requirement that such communications be in writing.
 

Your Account
If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or modify content, or cancel orders in our sole discretion.
 

Copyrights
All content on the Website is the property of us or our content suppliers and is protected by international copyright laws. The purchase of any Product does not provide the purchaser with any interest in the copyright or other intellectual property rights in the Product. All website content that is not owned by us is used with permission. The arrangement and compilation of all content on the Website is our exclusive property and is protected by international copyright laws. All software used on the Site is the property of us or our software suppliers and is protected by international copyright laws.
 

Trademarks
Certain graphics, logos, page headers, button icons, scripts, and service names are trademarks, service marks, or trade dress of our company or our affiliates. Our trademarks and trade dress may not be used for any commercial or other purposes without our prior written consent. All other trademarks and service marks not owned by www.dowahattem.com that appear on the Website are the property of their respective owners and may not be used without their prior written consent.

 

Copyright & Trademark Compliance / Complaints

We honour the intellectual property rights of others. If you believe that your work has been copied or used on the website in a way that constitutes copyright or trademark infringement, please notify us by following the procedure set forth in the immediately following paragraph. Upon receipt of any bona fide claim of infringement, or upon becoming aware of any actual or alleged infringement by any other means, we will remove such actual or alleged infringing product(s) from the website and/or cease sales of the product(s) pending our investigation.

 

Suggestions and Ideas

Visitors may submit suggestions, ideas, or questions, to  dowahattem@yahoo.com . By doing so, you acknowledge that we will be free to use, disclose, reproduce, modify, license, transfer and exploit any suggestions or ideas in any manner.

 

Limitation of Liability

We do not accept responsibility that the website, its servers, or email sent from the website are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive or consequential damages. Certain laws do not allow limitations as contained in this clause. If these laws apply, some or all of the above limitations may not apply to you and you might have additional rights.

 

Subject to Change Without Notice

We reserve the right to make changes to our site, policies, and these Terms of Use at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

 

Accuracy

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product’s dimensions, exact colour, price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve

 

the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is cancelled after your payment has been processed, we will issue a full refund to the original pay type. We also reserve the right to cancel or reject any order at our discretion.

 

We reserve the right to change product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Prices do not include shipping. Shipping costs will be calculated at the check-out stage of your shopping experience. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Warranties for exported products may vary or be null and void.

Request ‎customized paintings.

They may be in the same colors, but the painting as a whole is different, original and unique.

  • 15% of the product value is paid in advance and is non-refundable.

  • The period required for implementation will be agreed upon with the artist.

  • After completing the implementation of the Art Piece, the artist sends a picture of the product to the client. The client has the right to request some modifications only once, and the artist has the full right to implement or reject these modifications.

  • If the customer is satisfied with the Art Piece, the remaining 85% of the price will be paid. Then the Art Piece will be shipped to the customer Signed by the artist  With a certificate of authenticity signed by the artist.

  • In case that the customer is not satisfied with the Art Piece, the 15% value paid in advance will not be refunded, and he will not be entitled to claim the Art Piece, and the contract with him will be considered void, without any responsibility on the artist in any way. The artist is not entitled to claim the remainder of the Art Piece price, the value of the 85% mentioned above in Clause No. 4.

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